Privacy Policy

This website, drabraham.co.uk, is operated by the private medical practice of Dr. Ralph Abraham ("we", "us", "our"), a GMC-registered consultant physician specialising in diabetes, endocrinology, lipid disorders, and obesity medicine. We are the data controller responsible for your personal information.

Contact: Dr. Ralph Abraham's practice, London Medical, 49 Marylebone High Street, London W1U 5HJ, United Kingdom. Telephone 020 7150 8722. Email emma@drabraham.co.uk.

We collect personal information that you provide directly to us:

• Enquiry / contact form: your first name, last name, email address, telephone number, the service you are enquiring about, your preferred contact method, and the content of your message.
• Newsletter sign-up: your email address.

Health information (special-category data). The free-text message field of the enquiry form may contain information about your health or medical condition. This is "special-category" personal data under UK GDPR, and we ask for your explicit consent before you submit the form. Please share only the health details necessary to arrange your consultation.

• To respond to your enquiry and arrange your consultation — lawful basis: your consent, and (where a consultation proceeds) the performance of our services to you.
• To process any health information you provide — lawful basis: your explicit consent (UK GDPR Article 9(2)(a)).
• To send you our newsletter, where you have subscribed — lawful basis: your consent, which you may withdraw at any time by unsubscribing.
• To understand how our website is used and to improve it (analytics) — lawful basis: your consent, collected via our cookie banner.

We do not load any non-essential cookies or tracking until you agree via our cookie banner. You can accept, reject, or change your choices at any time using the "Cookie Preferences" link in the footer. The categories are:

• Necessary — required for the website to function and to remember your cookie choice. Always on.
• Analytics — Google Analytics and Vercel Analytics, used to understand website usage. Loaded only with your consent.
• Maps — the Google Maps embed on our contact page, shown only with your consent.

We do not sell your personal information. We share it only with the service providers ("processors") that help us operate this website and communicate with you:

Some of our providers (Vercel and Google) are based in the United States, so your information may be transferred outside the UK/EEA. Where this happens, the transfer is protected by appropriate safeguards — such as the UK International Data Transfer Agreement / Addendum, EU Standard Contractual Clauses, and the providers' certification under the EU-US and UK-US Data Privacy Framework.

• Enquiries: kept while we are corresponding with you and for a reasonable period afterwards. Where a consultation proceeds, relevant records are retained in line with GMC and NHS medical-record retention guidance.
• Newsletter: kept until you unsubscribe.

Under UK GDPR you have the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase your information ("right to be forgotten");
• restrict or object to our processing of your information;
• withdraw your consent at any time; and
• ask for a copy of your information in a portable format.

To exercise any of these rights — including deletion of your enquiry or newsletter data — please email emma@drabraham.co.uk. We will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would appreciate the chance to address your concerns first, so please do contact us.

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date.